Refund policy
At HealthyLane, we take great care to ensure that every product reaches you in perfect condition. However, we understand that sometimes things may not go as planned. This Return Policy explains when and how you can return a product purchased from our website www.healthylane.in
1. Eligibility for Returns
We accept returns only under the following circumstances:
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You received a damaged, defective, or expired product.
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You received a wrong product (different from what you ordered).
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The product is not opened or used, and the seal is intact (in certain cases where applicable).
To qualify for a return, please ensure:
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The item is in its original packaging, with all labels and seals intact.
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The return request is made within 48 hours of delivery.
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Proof of purchase (order ID, invoice, or payment confirmation) is provided.
2. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns for the following:
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Opened, used, or tampered products.
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Products without their original packaging.
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Products purchased during sales, promotions, or discounts.
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Free samples, gift cards, or promotional items.
3. Return Process
If your order meets the eligibility criteria, here’s how to initiate a return:
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Email us at support@healthylane.in within 48 hours of delivery.
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Include your order ID, photos or videos of the product showing the issue, and a brief description.
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Our customer support team will review your request and guide you through the next steps.
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If approved, we’ll arrange a reverse pickup or share instructions for returning the item.
4. Refunds
Once we receive and inspect the returned product, we’ll notify you about the refund status.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
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If the product does not meet our return conditions, it will be sent back to you, and no refund will be issued.
Please note:
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Shipping or COD charges are non-refundable.
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Refund timelines may vary based on your payment provider or bank.
5. Replacement Option
If you prefer a replacement instead of a refund (for defective or wrong items), we’ll send you a new product once the returned item passes inspection. Replacement is subject to product availability.
6. Contact Us
For any return, refund, or replacement-related queries, please reach out to us at:
📧 support@healthylane.in
🕒 Support Hours: Monday to Saturday, 10 AM – 6 PM